Ethics and Compliance

Southwestern Medical Center’s goal of being the premier health care provider of choice for Comanche County is our top priority. The relationships we have with our patients, their families, physicians, and each other as fellow employees of the hospital is of paramount importance. To retain and nurture those relationships long-term, our actions, individually and collectively, must be based on solid ethical principles. Strict adherence to our Code of Conduct leaves positive long-lasting impressions with our constituency, builds trust, and helps us retain and grow our healthcare capabilities.

As you can see, it is always our goal to exceed your expectations. That’s why we want to know if you have any problems or concerns. If you have a concern about the care you or someone else received from Southwestern Medical Center or from one of the physicians with privileges on our medical staff, we want to know about it so that we have an opportunity to address it. You can contact our Quality Department at 580-531-4812.

We strive to make a difference in the lives of our community by providing quality, compassionate care in a work environment that fosters employee commitment and pride.

Our Code of Conduct

Our Code of Conduct is updated each year and is required reading for our employees. Our entire Workforce is expected to abide by our Ethics & Compliance policies. The Workforce is defined under HIPAA regulations as including not only employees, but also medical staff members, volunteers, trainees, contracted personnel, business associates and other persons who perform work for the hospital, whether or not they are paid by the covered entity.

For a PDF copy of our Code of Conduct guidebook, click here>>

Capella Ethics Line

You can file your concern online at RCCH Healthcare Partners EthicsPoint. You can also reach the RCCH HealthCare Partners Ethics Line at 888.9CARE91 (888-922-7391).

The RCCH HealthCare Partners Ethics Line is your opportunity to report concerns or infractions that you believe are not being handled properly by the facility or in cases where you are uncomfortable discussing these issues with facility personnel. Your call will be handled by EthicsPoint, an outside firm that specializes in Ethics Line calls. EthicsPoint is not in any way connected to RCCH HealthCare Partners. EthicsPoint will discuss the matter with you and provide the corporate Ethics & Compliance department with a written synopsis. You DO NOT have to give your name and contact information, but if you do, it will allow someone to contact you for follow-up information. The Ethics Line is staffed 24 hours a day, seven days a week. You can be assured we will investigate your concerns promptly.

Phone: 1-888-9CARE91