The emergency department at Southwestern Medical Center is a Level III trauma center that provides 24-hour patient care. Whether it is a broken bone, unexpected illness or serious trauma, our licensed and accredited staff are trained to fulfill your emergency needs. Our mission is to provide efficient, effective and affordable patient care.
The emergency department is equipped with top of the line technology useful in diagnosing and treating most illnesses and diseases. Flight-transfer services are available as necessary. The emergency department should never be used in place of a patient’s primary care provider. Our physicians and staff complete comprehensive medical examinations to diagnose, treat and care for patients in a timely fashion. Additional instructions and medications may be given upon discharge. Patients should schedule routine and follow up appointments with their primary care physicians after visiting the emergency department.
Common emergency conditions are:
- Traumatic accidents
- Broken bones
- Ingestion or exposure to harmful chemicals
- Severe burn injuries
- Chest pain
- Large or deep lacerations
- Respiratory distress
- Allergic reactions
- Abdominal pain
- High fever
Where is the Emergency Room?
The entrance to the E.R. is located on the west side of the campus, off of Mark Edwards Drive, south of Lee Boulevard. There are signs on both roads to indicate where to turn.
Emergency Room Improvements in 2016 and 2017
In a recent local article, CNO Jayne Thomas was interviewed regarding how she’s made strides in improving the Southwestern Medical Center emergency department.
Read the Article
In May 2016, CNO Jayne Thomas began weekly throughput meetings to determine how to decrease patient wait times in the emergency department. In less than seven months, positive changes in patient satisfaction are already happening.
According to Thomas, there were many factors at play to achieve this success. The most important factor: examining all of the processes involved with a patient encounter, not just in the ED, but throughout the hospital.
“We needed to look beyond just the ED and reevaluate the processes on the back-end,” stated Thomas. “Housekeeping, inpatient nursing, the house supervisor, ED staff, physicians and mid-levels were all involved in determining how to improve our throughput. It was a true team effort to achieve this success.”
Tracking tools were utilized to determine hand-off time from ED nurse to inpatient nurse, time for housekeeping to have a room ready once the call was received from the house supervisor, and physician “decision to admit” times.
The physical layout of the ED was also modified to improve efficiency and flow. The fast track was replaced with PIT (Provider In Triage) and placed within the ED. Now every patient has the opportunity to be seen by a mid-level, during triage.
The results? The AMA/LWOT (Against Medical Advice/Left W/O Treatment) score has gone from approximately 5.3% in 2015 down to 2.9% in December 2016. At the end of the third quarter, patient satisfaction has risen from the 46th percentile in the second quarter to the 74th percentile!